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Frequently Asked Questions for Online Shopping

Available for Pick Up at all Reasor’s locations

Ordering Hours
24 Hours a day, 7 Days a week.

Pickup Times
Mon.-Sun. – 7 am – 8 pm.

Order Issues?
Request a credit here, or email us at onlineshopping@reasors.com.

Q. How do I sign up?
A. Sign up from your computer at www.reasors.com and go to Online Shopping. Click on the Create an account link and follow the instructions. You can also sign up with us through our iOS and Android apps by selecting the Create New Account option within the app.

Q. How do I contact the store for Online Shopping?
A. You may call the store you are picking up from and ask for the Online Personal Shopper.

Q. Is there a minimum online order?
A. Yes, at this time there is a minimum order amount of $30. If the order should drop below $30 due to out of stocks or substitutions the order will still be fulfilled.

Q. What is the cost for this service?
A. This service is free but there is a minimum order amount of $30.

Q. What methods of payment are accepted?
A. Credit and Debit Cards and EBT Payment options. The correct Card Holder Name and Zip Code registered when entering the credit or debit card information.

Q: When will my credit card be charged?
A: We pre-authorize or place a “provisional hold” on your card when you checkout online. We temporarily authorize your card for the higher of $5 or 10% in addition to the item total. This additional amount will cover things like bottle deposits, final sales tax, and any weighted items like meat and produce, whose value is not known until the order is selected. As soon as your order is selected, we charge your card for exactly what was in the final order. The final charge typically varies from your estimated total due to variable weight items, in-store promotions, and substitutions or out-of-stock items.

Q. Am I able to use Food Stamps to pay for my online order?
A. Yes. Food Stamps (Snap/EBT) can be used for online order.  WIC vouchers cannot be accepted for online orders at this time.

Q. What Items are eligible for purchase with Snap/EBT?
A. You can buy items that meet the USDA Snap eligibility guidelines.  Visit https:///www.fns.usda.gov/nsap/eligible-food-items for the current list of USDA Snap eligible items.

Q. Can I buy non-Snap eligible items along with Snap/EBT items?
A. Yes.  Payment can be split at checkout between your Snap/EBT card and a credit or debit card.

Q. Am I able to use my Tax Exempt Card with my online order?
A. Yes, upon creating your account add your tax exempt number or at checkout you have the option to put in the number as well. For businesses please be sure you have your tax info on file, call the store you are shopping with to ensure that your business information is on file.

Q. What if I can’t select a time slot?
A. If you are unable to select a date and time, we are fully booked for scheduled pickups.  Please continue to check hourly as time slots become available. You can also check other Reasor’s locations to see if other time slots are available.

Q. When picking a time slot, what is “Flexible Pick-Up”?
A. Flexible Pick-Up is a way for you to place your order, but customers will not be given a date or time, we will just place your order in our que. Orders will be filled in the order they are received. Customers will receive an email when their order is ready for pickup, no notification before that will happen unless we assign a time.  Flexible Pick-Up orders will be ready during normal business hours Mon-Sun. 7 am to 8 pm. Orders could take up to 7 days to process depending on the amount of other orders.

Q. Do I have to come inside to pick up my order?
A. No. Pull into the designated pick up area at the store (some stores have pull in parking spots, if no spots are available pull into the parcel pickup/drive through area).

Q. How do I notify the store I am at the store and ready to pickup my order?
A. There are a couple of ways 1) Call the store upon arrival (the store phone number is posted at each location or click here for a list) or 2) check-in by going to either your Reasor’s App or the email you received that your order is ready for pickup and click on the edit button to check-in and enter your details (car color/make parking space if applicable) – Don’t electronically check-in until you are at the store

Q. After placing my order, can I add to my order?
A. Yes. You can add to your order up until the time your personal shopper starts picking your order.

Q. Will I lose my time slot if I do not complete my order in a certain time frame?
A. Yes, if you choose a time slot before the order begins and it is not completed within a 20-minute time frame, the time slot will be released to the next customer.

Q. What if I don’t finish placing my order before I log off the internet? Will I lose my order?
A. No you will not lose your order. Your order will automatically save to your cart and you can finish it later. It will be saved until you are ready to finish your transaction. If you are placing your order on the computer your order will be accessible on the app or mobile web as well. Your computer, app and mobile web are all tied together.

Q. Are Ad items available to order online?
A. Yes the ad is available and you can see the pages and click the boxes to add items to your cart. Please keep in mind, our weekly specials run from Wednesday to Tuesday. So, if you are adding to your shopping list on a Tuesday for Wednesday shopping, the sale prices at checkout will differ depending on the new week’s circular.

Q. Will the quality of my meats, produce and fresh product be of the same quality as if I were shopping?
A. Reasor’s takes pride in offering fresh quality product all the time. Our trained Personal Shoppers will select only the freshest produce and best cuts of meat as if they were shopping for their own families.

Q. What happens if you are out of a particular item I want to purchase?
A. During the checkout process, you can select if you would like to allow substitutions. Indicate Allow Substitution, No Substitution, or Contact Me. You can utilize the add note section to specify other varieties or flavors you would like your shopper to pick-up. Your Personal Shopper will make substitutions as needed.

Q. Do I earn fuel points on my online shopping order?
A. Yes, it may take 24 – 48 hours for your points to show on your Rewards account.

Q. Do Paperless Coupons work on online shopping?
A. Yes. You must have an active Reasor’s Rewards Card attached to the online shopping account in order to take advantage of Paperless Coupons. If you are trying to add your Reasor’s Rewards card and you are receiving an error that states, “this card is tied to another account,” send us an email at onlineshopping@reasors.com with your current Reasor’s Rewards card number and we will update this issue.

  • If you are trying to add your Reasor’s Rewards card and you are receiving an error, make sure you are entering the full 12-digit number like the example below (no spaces or dashes). You will be prompted on the next screen to enter your pin number.

Delivery:
Q. Does my store location offer delivery?
A. All locations with the exception of Langley have delivery through Doordash available.

Q. Is there an annual delivery fee?
A. There is no subscription fee for Reasor’s Delivery.

Q. Can I use my Snap/EBT card to place a delivery order?
A. Only food eligible items can be purchased with your Snap/EBT card.  You can still select delivery and the delivery fees will have to be covered by a credit or debit card.

Q. How much does delivery cost?
A. The base delivery charge is $8.50 for deliveries within two miles of the store location. Each mile beyond the first two is an additional $1 charge per mile, up to eight miles.

Q. May I tip my Doordasher?
A. You can place a tip online or at your door. (Not required, just appreciated).

For support or questions concerning your order please call the store where you placed the order.

Still have questions? Watch the video tutorial to learn how to shop online using Reasor’s Curbside Pickup and Delivery. 

Supplier Questions:
Q. Why don’t I see my products on the site?
A. Products are shown online based off of the in-store movement within the selected store. Not all items that in the Reasor’s database show online.

Q. How Can I provide images and product data for Reasor’s Online site?
A. Our site pulls image and product data from Syndigo – you can provide images and information through the Syndigo Site. If you need more info about your items online you can reach out to your Category Manager at our Retail Support Center.